Storage Neasden Terms and Conditions of Service
These Terms and Conditions set out the basis on which Storage Neasden provides storage and related removal and transport services to individual and business customers. By placing a booking, using our storage facilities, or instructing us to carry out removal or associated services, you agree to be bound by these Terms and Conditions.
If you do not agree to these Terms and Conditions, you must not use our services.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below:
Customer means the individual or business who books or uses our services.
Services means storage services, removal services, packing, loading, unloading, handling, transportation, and any other services we agree to provide.
Storage Unit means any unit, container, room, cage, or defined area of storage allocated to you.
Agreement means the contract between you and Storage Neasden incorporating these Terms and Conditions and any written confirmation or service schedule we issue.
Goods means all property placed into our care, moved, stored, handled, or otherwise dealt with by us on your behalf.
2. Scope of Services
We provide storage facilities and, where requested and agreed, related removal, transport, and handling services. The specific services, duration, and charges are outlined in your booking confirmation or service schedule.
We reserve the right to refuse to provide any service where we reasonably consider that doing so may present a risk to safety, property, or our staff, or may breach any law or regulation.
3. Booking Process
3.1 You may request a quotation for our services verbally or in writing. Any quotation is provided based on the information you supply and is not binding on us until we issue written confirmation of your booking.
3.2 Bookings are only accepted once we have:
a confirmed the details of the services to be provided
b notified you of the applicable charges and any deposits or advance payments due
c received any required deposit or advance payment, and
d issued a written booking confirmation or service schedule.
3.3 You are responsible for ensuring that all information you provide, including dates, addresses, access details, inventory estimates, and any special requirements, is accurate and complete. We are not liable for any delay, additional costs, or failure to perform the services arising from inaccurate or incomplete information.
3.4 Any requested changes to your booking, such as date, time, locations, scope of work, or storage duration, are subject to our availability and may result in additional charges. Changes are not confirmed until we issue updated written confirmation.
4. Charges and Payments
4.1 Charges for our services are set out in your quotation or service schedule. Unless expressly stated otherwise, all charges are exclusive of any applicable taxes or duties, which will be added at the prevailing rate where applicable.
4.2 We may require a deposit or full prepayment before commencing any removal, transport, or storage services. The amount and timing of such payments will be notified to you at the time of booking.
4.3 Ongoing storage fees are usually charged in advance for each billing period. Payment must be made by the due date set out in your agreement or invoice.
4.4 If access to the property or premises is delayed or restricted, if there are additional flights of stairs, unsuitable access, or if the volume or nature of Goods materially exceeds the information provided at the time of quotation, we reserve the right to apply additional reasonable charges.
4.5 If you fail to make any payment by the due date, we may:
a charge interest on the overdue amount at a reasonable rate, accruing daily until payment is received in full, and
b suspend access to the Storage Unit and or suspend further services until all sums due are paid, and
c exercise a lien over the Goods and, after giving appropriate notice, sell or dispose of some or all of the Goods to recover our charges and reasonable costs.
4.6 You are responsible for all bank charges, card fees, or other charges incurred in making payments to us.
5. Cancellations and Amendments
5.1 You may cancel your booking by providing written notice. Any cancellation is only effective when received and acknowledged by us.
5.2 If you cancel within a reasonable period before the agreed start date, we may waive or reduce any cancellation charge at our discretion. If you cancel at short notice, we may charge a cancellation fee, including without limitation:
a a percentage of the quoted service charge, and or
b any costs already incurred, including staff, vehicle, or third party charges.
5.3 If you fail to be present or provide access at the agreed time and date, or otherwise prevent us from carrying out the services, this may be treated as a cancellation and a cancellation fee may be applied.
5.4 We may cancel or postpone the services if:
a you fail to make any required payment,
b we are unable to safely access the premises or the Storage Unit, or
c we reasonably consider that the services may be unsafe or unlawful.
5.5 In the event of our cancellation for reasons within our control, our liability will be limited to refunding any prepayments for services not provided. We will not be liable for any indirect or consequential loss arising from cancellation or postponement.
6. Customer Obligations
6.1 You warrant that you are the owner of the Goods or are duly authorised by the owner to store or move the Goods and to enter into this Agreement.
6.2 You must ensure that:
a the Goods are properly packed and prepared for transport and storage, unless you have booked a packing service with us,
b all items are clearly and accurately described,
c any fragile, high value, or special items are identified to us in advance, and
d all appliances and equipment are safely disconnected, drained, and prepared before removal or storage.
6.3 You must not store or request us to handle or transport any prohibited or restricted items as set out in section 8 of these Terms and Conditions.
6.4 You agree to comply with all instructions and site rules relating to access, safety, and use of the Storage Unit and any communal areas.
7. Use of the Storage Unit
7.1 The Storage Unit is provided solely for the storage of Goods. You must not use the Storage Unit for any business activity, as office or living accommodation, or for any unlawful or dangerous purpose.
7.2 You must not:
a fix any items to walls, floors, or ceilings of the Storage Unit,
b damage or alter the structure, fittings, or locks of the Storage Unit,
c obstruct any access ways, fire exits, or safety equipment, or
d allow any third party to use or occupy the Storage Unit without our prior written consent.
7.3 You are responsible for ensuring that the Storage Unit is kept secure at all times during your use, including properly locking the unit and not sharing keys, codes, or access devices with unauthorised persons.
8. Prohibited and Restricted Items
8.1 You must not store, or request us to handle or transport, any of the following items:
a flammable, explosive, corrosive, or hazardous materials, including fuel, gas, chemicals, or solvents,
b firearms, ammunition, or weapons,
c livestock, pets, plants, or any living organisms,
d food, perishable items, or any goods that may rot or attract vermin,
e illegal goods, stolen property, or substances prohibited by law,
f waste materials of any kind, including construction debris, household rubbish, or clinical waste, and
g items that emit strong odours or may otherwise cause nuisance or damage.
8.2 If we discover that you have stored prohibited items or attempted to do so, we may:
a require you to remove such items immediately,
b arrange for safe removal or disposal at your cost, and
c terminate the Agreement and deny further access to the Storage Unit.
9. Waste and Environmental Regulations
9.1 You must not leave any waste, packaging, or unwanted items in the Storage Unit, common areas, our vehicles, or on surrounding property. You are responsible for removing all waste and unwanted items in accordance with applicable waste and environmental regulations.
9.2 We are not a waste carrier for general refuse. Where we agree to remove unwanted items, this will be subject to a separate charge and compliance with relevant waste regulations. We may decline to remove any items that we reasonably believe cannot be lawfully transported or disposed of.
9.3 You must not dispose of liquids, chemicals, or hazardous materials in any drains, toilets, or bins at our premises or in our vehicles.
9.4 Any costs incurred by us in cleaning, decontaminating, or repairing the Storage Unit or surrounding areas due to your breach of this section will be charged to you.
10. Access and Security
10.1 Access to the Storage Unit and our premises is subject to our normal opening hours and any security procedures we may apply. We may alter access hours or procedures at any time for security, maintenance, or operational reasons.
10.2 We may enter the Storage Unit without your consent:
a in an emergency,
b where we reasonably believe that the Storage Unit contains prohibited items or presents a risk to safety or property,
c to carry out repairs, maintenance, or relocation, and
d where required by law, regulation, or enforcement authority.
10.3 We will take reasonable steps to notify you where practicable if we need to access or relocate your Goods for non emergency reasons.
11. Liability and Risk
11.1 All Goods are stored, handled, and transported at your sole risk, unless otherwise agreed in writing and subject to any statutory rights you may have which cannot lawfully be excluded.
11.2 While we take reasonable care in providing the services, we do not give any guarantee that the premises or Storage Unit are free from risk of unauthorised entry, theft, vermin, fire, flood, damp, or other hazards.
11.3 We are not liable for loss or damage to Goods unless caused by our negligence or breach of contract. In any event, our total liability for any claim arising from a single incident or series of connected incidents shall be limited to the lower of:
a the reasonable replacement value of the Goods directly affected, and
b a maximum financial limit stated in your agreement or booking confirmation.
11.4 We are not liable for:
a indirect or consequential loss, including loss of profit, business, or opportunity,
b loss or damage arising from inherent defects, natural deterioration, or the nature of the Goods,
c loss or damage resulting from your failure to properly pack, label, or declare fragile or special items, and
d loss or damage caused by events beyond our reasonable control, including acts of nature, fire, flood, industrial disputes, or interruptions to utilities.
11.5 You are advised to take out appropriate insurance to cover the full value of your Goods for storage and transit. Unless expressly agreed, our charges do not include insurance cover for your Goods.
12. Indemnity
12.1 You agree to indemnify us and keep us indemnified against all claims, losses, damages, costs, and expenses arising from:
a your breach of these Terms and Conditions,
b any third party claim relating to the Goods or your use of the Storage Unit, and
c any fines, penalties, or costs arising from your breach of law or regulation, including waste and environmental regulations.
13. Duration and Termination
13.1 Storage services continue for the minimum term, if any, stated in your agreement and thereafter on a rolling basis until terminated by either party in accordance with this section.
13.2 You may terminate the storage agreement by giving us the notice period set out in your agreement and by removing all Goods and leaving the Storage Unit clean and free of waste by the termination date.
13.3 We may terminate the agreement by giving you reasonable notice. We may also terminate immediately if:
a you fail to pay any sums due,
b you breach these Terms and Conditions and do not remedy the breach when requested,
c you store prohibited items or use the Storage Unit unlawfully, or
d your behaviour is abusive, threatening, or endangers our staff, customers, or property.
13.4 Upon termination, you must remove all Goods from the Storage Unit and pay all sums due. If you fail to do so, we may exercise a lien over the Goods and, after giving appropriate notice, sell or dispose of them to recover our costs and charges.
14. Data Protection
14.1 We collect and process personal data for the purpose of managing your booking, providing services, administering payments, and complying with legal obligations.
14.2 Your personal data will be handled in accordance with applicable data protection laws. We may use your contact details to communicate with you about your services, including reminders, notices, and updates.
15. Complaints
15.1 If you are dissatisfied with any aspect of our services, you should raise the matter with us as soon as possible. We will investigate and aim to resolve complaints promptly and fairly.
15.2 Making a complaint does not suspend your obligation to pay any sums due under this Agreement.
16. Changes to Terms and Conditions
16.1 We may update or amend these Terms and Conditions from time to time. The latest version will apply to new bookings and, where reasonable notice is given, to ongoing storage agreements.
16.2 If we make material changes that significantly affect your rights or obligations, we will provide you with reasonable notice. Continued use of the services after such notice will constitute your acceptance of the updated Terms and Conditions.
17. Governing Law and Jurisdiction
17.1 These Terms and Conditions and any dispute or claim arising out of or in connection with them or their subject matter or formation shall be governed by and construed in accordance with the law of England and Wales.
17.2 You and Storage Neasden agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter or formation.
18. General Provisions
18.1 If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.
18.2 No failure or delay by us in exercising any right or remedy shall constitute a waiver of that or any other right or remedy.
18.3 This Agreement constitutes the entire agreement between you and Storage Neasden in relation to the services and supersedes any prior understandings or agreements, whether written or oral, relating to the same subject matter.
